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Frequently Asked Questions

We’re here to help. If you couldn’t find the answer you’re looking for, feel free to email us at contact@kineocare.com — our friendly team will get back to you within 24 hours.

How quickly will I feel relief using KneeRelief Pro?

Most users report noticeable relief within the first few 10–15 minute sessions. Heat and massage help immediately ease stiffness, while red light therapy supports longer-term healing with regular use.

Can I use this if I have arthritis or chronic knee pain?

Yes. KneeRelief Pro was designed specifically to help with joint pain, stiffness, and inflammation caused by conditions like arthritis, tendinitis, and old injuries. Always consult your doctor if you have advanced conditions or implants.

Is it safe to use every day?

Absolutely. KneeRelief Pro is non-invasive, drug-free, and safe for daily use. It includes built-in heat controls and a 15-minute auto shut-off to prevent overuse or overheating.

What is red light therapy, and how does it help my knees?

Red and infrared light therapy uses wavelengths that penetrate deep into the tissue to reduce inflammation, boost circulation, and support cellular repair. It’s used by physical therapists and is backed by clinical studies.

Is it cordless and portable?

Yes! KneeRelief Pro is fully wireless and rechargeable with a 3000 mAh battery that lasts 2–3 hours. Perfect for use at home, in the office, or while traveling.

Will it fit my knee?

The adjustable strap fits most knee sizes comfortably. If you have larger legs, we offer an optional extension strap for extra length.

Can I control the heat and massage intensity?

Yes. You can customize your session by choosing between different heat levels (low, medium, high) and massage settings, making it as gentle or intense as you need.

Does it come with a warranty or guarantee?

Your purchase includes a 1-year warranty and a 30-day satisfaction guarantee. If you're not happy, we’ll give you a full refund—no questions asked.

How do I clean the device?

Wipe the surface with a damp, soft cloth after use. Do not submerge the device in water or expose electrical parts to moisture.

Can I use it on both knees?

Yes. The device is not left- or right-knee specific. You can easily switch it between knees or even use it on other joints like elbows or shoulders if needed.